Tuesday, March 11, 2008

Already a Nightmare

I've had to call a vendor for support and it's already not going well. I'm not going to say which vendor, but I'll tell you that I'm having problems with my SQL backups.
Anyway, I went online and filled out the form with all the info... OS, SQL version, etc... then I got the email from the support tech asking me for all this info.

I replied by saying I had already filled that stuff out when I created the ticket so why did I have to do it again? I don't mean to be a difficult customer, but come on. Why do I have to do everything twice?


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Sean McCown
I am a Contributing Editor for InfoWorld Magazine, and a frequent contributor to SQLServerCentral.com as well as SSWUG.org. I live with my wife and 3 kids, and have practiced and taught Kenpo for 22yrs now.
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